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Questions & Answers

 

What do I need to bring with me?


Tuatara Tours - Walking and Hiking Tours
Must Haves!
  • Footwear with good ankle support – we recommend good hiking boots
  • Thermal top wool or polypro
  • Thermal bottom wool or polypro or long trousers
  • Waterproof parka with hood
  • Waterproof overtrousers
  • Fleece jacket or woollen jersey
  • Woollen or fleece hat
  • Gloves
  • Medium size day pack
Highly recommended
  • Torch
  • Woollen socks
  • Hat, sunscreen, sunglasses
  • Drink bottle – at least one litre capacity (we supply you with one bottle, but you may wish to bring another)
  • Swim wear
  • Camera
  • Small personal first aid kit including blister block or similar
  • Casual attire for the evenings
  • Any other personal items

Tuatara Tours - Cycle Tours
Must Haves!
Comfortable walking shoes
Thermal top - wool or polypro
Thermal bottom - wool or polypro
Waterproof parka with hood
Fleece jacket or woollen jersey
Woollen or fleece hat
Gloves
Medium size day pack

Highly recommended
  • Torch
  • Cycle shorts
  • Cycle gloves
  • Hat, sunscreen, sunglasses
  • Drink bottle - at least one litre capacity (we supply you with one bottle, but you may wish to bring another)
  • Swimwear
  • Camera
  • Small personal first aid kit including blister block or similar
  • Casual attire for the evenings
  • Any other personal items
 

Can I bring my own bike and helmet?

Yes, you can bring your own bike and helmet if you wish to or we do have hire bikes available at an extra cost. These are modern high quality mountain bikes that are well maintained and come with a helmet and safety vest.
 

What level of fitness is required to do the tour

(Please go to the Overview page of the relevant tour and you will find the fitness grading there)
 

What sort of accommodation and food can I expect?

Depending on the tour you select and the level of comfort you prefer,a good standard of accommodation is provided on all tours at a level appropriate to each tour, from double or twin share basis in our hotels and lodges to dormitory style shared accommodation in huts. Bathroom facilities may be shared some nights with other members of your tour. Please refer to the “what’s included” page for each tour for accommodation details.

You will enjoy great local cuisine; continental breakfasts and hearty packed lunches during the day, and either restaurant meals or wholesome home-cooked fare prepared by your host/hostess in the evenings. If you have any dietary issues or food allergies, we are happy to cater for these, please advise the office of details when you make your booking. Alcohol is not included in the tour cost, but is available for purchase most nights or you are welcome to bring a small amount with you for personal consumption if you prefer.
 

What are the guides like?

Our guides are experienced and friendly outdoor people who love to share their knowledge of New Zealand’s flora and fauna and local history. They all hold current first aid certificates and are the very best people to ensure your experience will be one to remember.
 

What do I carry while walking and what happens with the rest of my luggage?

Your luggage will be transported for you each day to your accommodation that night. All you need to carry while walking is your daypack with your lunch, clothing requirements, camera and incidentals.
 

Do I really need thermals and a fleece, even in summer?

Yes, you must be prepared for all weather conditions. On the day your guide does have some discretion in this area.
 

How many people are in each group?

Typically, we take a maximum of twelve people on each tour. We feel this gives you the best opportunity to gain as much from your experience as possible. We are happy to discuss options for groups of more than twelve with you.
 

Can I come on my own?

Yes. If you are happy to share a room, we can pair you with another walker/cyclist of the same gender, otherwise you can request a single room to yourself. Please note, there is an additional single supplement fee for single room accommodation.
 

Do you have a risk management plan?

Yes, the company has a Safety Management Plan which has been checked and approved by a qualified and independent auditor.
 

How can I book and confirm my place on a tour?

Contact us on: 
New Zealand free phone:- 0800 377 378 or Australia free phone:- 1800 044 633
We require a NZD$200.00 per person deposit to confirm your booking on any tour.

 
  • QualmarkweeGold copy
  • Tourism Industry Aotearoa
  • Department of Conservation
  • Tourism Industry
  • CTONZ

contact us

nznew zealand: 0800 377 378
auaustralia: 1800 044 633
internationalworld: +64 3 962 3280
email tuatara toursinfo@tuataratours.co.nz